Recently the MBA announced our participation with a broad coalition of stakeholders – across all lines of mortgage services, including trade associations, housing counselors, and government agencies – in an important consumer awareness campaign.
The goal is simple: give servicers another tool to reach more borrowers in need, specifically those who have not been in communication with their servicer. The new campaign, “Not OK? That’s OK,” is targeted to those borrowers have missed one or more payments as a result of the COVID-19 pandemic, and those who are in a forbearance plan that is expiring.
Please join MBA and industry experts to learn more information about the joint industry borrower outreach campaign and how you can participate.
Time
3:00-4:00 PM ET
Objectives
Campaign foundations and development of materials
Provide steps to access the toolkit on the website
Discuss different approaches to using the material
Who Should Attend?
Servicing policy makers
Servicing marketing teams
Speaker(s)
Faith Schwartz, President, Housing Finance Strategies, LLC