Storytelling is a powerful and effective tool in communication. However, when agencies tell unflattering, or worse, exploitive stories, to pull at the heartstrings of potential donors, it can harm those the agency intends to help. 

This forum will address the following topics:

• The intersection of donors, staff, and clients.

• The Bootstrap Theory, the notion of The Undeserving versus The Deserving Poor, and how these theories affect public policy and service provision.